Frequently Asked Questions (FAQ)
Welcome to Giant Slayer’s FAQ page! Here, you’ll find answers to all your questions about our Christian merchandise store. Below, we provide answers to many common questions about orders, shipping, product details, returns, and much more.
If you have further inquiries or need additional assistance, please feel free to reach out using the Contact Form below. Our team is ready to assist you with any additional questions or support needs!
General Information
What is Giant Slayer, and what do you offer?
Giant Slayer is a Christian lifestyle brand offering a curated selection of faith-inspired apparel, accessories, home decor, and gifts. Our mission is to empower individuals on their faith journey through meaningful, quality products and faith-driven designs.
Are your products ethically sourced?
Yes, we work with sustainable, eco-conscious suppliers to ensure that our products are produced ethically using sustainable practices to reduce waste.
How can I stay updated on new products or promotions?
Subscribe to our newsletter for exclusive updates and follow us on social media for the latest launches and offers.
Do you offer customization on your products?
We offer custom printing on select items, like apparel and mugs. For details and pricing, reach out to us at orders@giantslayerglobal.com.
Do you offer wholesale or bulk purchasing?
Yes, we provide wholesale options for bulk orders. Please reach out to orders@giantslayerglobal.com for further details.
Do you have physical retail locations?
Currently, Giant Slayer operates exclusively online. Follow us for any updates on potential pop-up stores or events near you.
Orders & Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and more. All payments are securely processed to ensure your information is protected.
How can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After that, please email orders@giantslayerglobal.com as soon as possible urgent changes.
Can I add items to my order once it’s been placed?
Unfortunately, additional items cannot be added to an existing order. You would need to place a new order.
Is there a minimum purchase amount required?
There’s no minimum order requirement. Feel free to shop for single items or in larger quantities!
Are bulk order discounts available?
Yes, we offer discounts on bulk orders! Contact us with your requirements, and we’ll provide a custom quote.
Are discounts available for students, pensioners, military veterans, or non-profit organizations?
Yes, we offer discounts to certain groups. Contact us to find out if you qualify.
Shipping & Delivery
Where do you ship, and what are the shipping costs?
We ship worldwide! Shipping costs vary and delivery times depending on location, weight, and order size, and can be calculated at checkout. We, however, offer Free Shipping for most of our products.
How long does shipping take?
Standard shipping typically takes 5-10 business days, depending on the location and shipping method. We aim to dispatch orders promptly; however, times may vary by region. Check our Shipping Policy for more details.
Can I track my order?
Yes. Once your order is dispatched, you will receive a confirmation email with a tracking link for real-time updates.
Do you offer expedited shipping?
Yes, expedited options are available for certain regions. Additional fees may apply and can be selected during checkout.
What happens if my order says “Delivered” but I haven’t received it?
First, check with neighbors or building management in case it was left in a safe place. If you still can’t find it, contact our support at orders@giantslayerglobal.com.
Can I change my delivery address after placing an order?
Delivery address changes are possible within 24 hours of ordering. Contact us promptly if you need assistance.
What should I do if my order hasn’t arrived on time?
If your order exceeds the estimated delivery timeframe, contact us at orders@giantslayerglobal.com for assistance.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Contact orders@giantslayerglobal.com to initiate a return.
How are refunds processed?
Refunds are typically issued to the original payment method within 7-10 business days once the return is received and processed.
Can I exchange a product?
Yes, exchanges are accepted within 30 days of purchase for items in original condition. Contact us or check our exchanges policy here for exchange assistance.
Are any items non-returnable?
Customized and final sale items are non-returnable unless they arrive damaged. Furthermore, perishable goods, personal care goods, hazardous materials, flammable liquids, or gases are non-returnable. Please review each product's return eligibility before purchasing. Unfortunately, we cannot accept returns on sale items or gift cards.
Can I get a refund if I change my mind about my order?
As each item is custom-made to order, we cannot offer refunds for changes of mind. Please review your order carefully before purchasing.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer, except for returns due to incorrect or defective items.
Tracking & Lost Items
How do I track my order status?
You’ll receive a tracking link in your email once your order ships. If you need help, email orders@giantslayerglobal.com.
My order seems to be lost or damaged in transit. What should I do?
If your order hasn't arrived after the estimated timeframe, please contact us, and we’ll assist in tracking down your package. If it arrives damaged contact us right away, and we’ll help resolve the issue or arrange a replacement if necessary.
My tracking information says “Delivered” but I haven’t received my package. What should I do?
Check with neighbors or building management. If you still can’t locate it, please contact us.
How can I update my shipping address after placing an order?
Changes to the address must be requested within 24 hours of placing the order. Contact us for urgent requests.
Can I choose to ship to a PO Box or APO address?
Unfortunately, we cannot deliver to PO Boxes or APO addresses at this time. Please use a street address for orders.
Product Information
What types of products do you offer?
Our range includes faith-inspired apparel, lifestyle accessories, decor, and Christian gifts designed to inspire. Browse our website for full collections.
Are your apparel items true to size?
Yes, our apparel is standard sizing. Refer to the size chart on each product page for guidance on the best fit.
Are the products machine washable or require special care?
Many of our clothing items are machine washable. For best results, refer to the product care instructions included with each item to ensure longevity.
Are your products made from sustainable materials?
Yes, we partner with eco-conscious suppliers to ensure that our products are made responsibly, with minimal environmental impact.
Do you restock sold-out items?
We aim to restock popular items whenever possible. Please sign up for notifications on the product page if an item is out of stock.
Contacting Us
How do I contact Giant Slayer for support?
Reach out via email at info@giantslayerglobal.com or by phone at +44 33 0027 1184. Our customer service hours are Mon - Fri: 9am - 5pm (GMT); Sat: 9am - 2pm (GMT).
Can I contact Giant Slayer through social media?
Absolutely! You can message us on Facebook, Instagram, X (Twitter), TikTok, or YouTube.
Do you offer support through WhatsApp?
Yes, contact us on WhatsApp here for inquiries. We aim to respond during business hours.
Where can I find additional support resources?
We have detailed FAQs on this page, and you can also reach out directly to us via our contact form.
How soon will I receive a response after reaching out?
Our team aims to respond within 24 hours during business days. For weekends, responses may be slightly delayed.